URB Wholesale | Return Request

Name / Business Name *

Email *

Please use the email address associated with your original purchase

Original Order Number(s) *

Date of Purchase

Items to Return

Item Name/SKU Code *

The SKU code can be pulled off of the invoice or packing slip you received.

Quantity *

Reason For Return

Name/SKU Original to

Acknowledgements *

I have read and agree to the terms laid out in the return policy *

Return Policy

1. Return Period

All return requests must be submitted within 60 days of the date of purchase. Outside of 60 days, returns will be considered on a case by case basis.

1. Return Process

To return an item, please follow these steps:

1. To initiate a return, go to wholesale.urb.shop and navigate to the “Start a return” section on the login page or in your account.
2. Fill out the directed Return Request Form (RRF).
3. Upon submission of the RRF, a representative will reach out to you to confirm the details of the return.
4. Based on the specifics and outcome of the RRF review, shipping directions will be provided.
5. Upon receipt, product will be inventoried and confirmed as accepted. Once that is complete, client/customer will receive notification of credit/disposition.

Any Shipments received without accepted RRF, will be refused and returned upon delivery attempt.

3. Ineligible Items

-Open or items damaged by client/customer
-Items with permanent price stickers affixed by client/customer
-Items with torn displays
-Any other alteration or change to the product that leaves it in a condition as to not be resaleable.

4. Exceptions

We may make exceptions to this return policy on a case-by-case basis.

5. Questions

If you have any questions about our return policy, please contact your account rep or Jack@urb.shop