Return Period/Terms

-All return requests must be submitted within 60 days of the date of purchase. 
-Outside of 60 days, returns will be considered on a case by case basis.
-All returns are processed as credit for alternative purchases. 
-No cash refunds will be given.
-All shipping charges related to returns are the responsibility of the customer.
-Please be sure the name on RRF form must match the name on the BOL, to avoid any chance the return could be refused at Receiving.


Return Process

To return an item, please follow these steps:

1. To initiate a return, go to wholesale.urb.shop and navigate to the “Start a return” section on the login page or in your account.
2. Fill out the directed Return Request Form (RRF).
3. Upon submission of the RRF, a representative will reach out to you to confirm the details of the return.
4. Based on the specifics and outcome of the RRF review, shipping directions will be provided.
5. Upon receipt, product will be inventoried and confirmed as accepted. Once that is complete, client/customer will receive notification of credit/disposition.
6. Any Shipments received without accepted RRF, will be refused and returned upon delivery attempt.


Ineligible Items

-Any item purchased 6 months or prior
-Any item that is expired or has been discontinued
-Open or items damaged by client/customer
-Items with permanent price stickers affixed by client/customer
-Items with torn displays
-Any other alteration or change to the product that leaves it in a condition as to not be resaleable.


Restocking Fees/ Additional Costs

-Qualified returns are subject to a $1/unit restocking fee
-Ineligible items included in a return are subject to a $3/unit disposal fee
-An item is defined as an unopened, undamaged unit


Exceptions

-We may make exceptions to this return policy on a case-by-case basis.


Questions

-If you have any questions about our return policy, please contact your account rep or Jack@urb.shop