Return Period
All return requests must be submitted within 60 days of the date of purchase. Outside of 60 days, returns will be considered on a case by case basis.
Return Process
To return an item, please follow these steps:
- To initiate a return, go to wholesale.urb.shop and navigate to the “Start a return” section on the login page or in your account.
- Fill out the directed Return Request Form (RRF).
- Upon submission of the RRF, a representative will reach out to you to confirm the details of the return.
- Based on the specifics and outcome of the RRF review, shipping directions will be provided.
- Upon receipt, product will be inventoried and confirmed as accepted. Once that is complete, client/customer will receive notification of credit/disposition.
Any Shipments received without accepted RRF, will be refused and returned upon delivery attempt.
Ineligible Items
- Open or items damaged by client/customer
- Items with permanent price stickers affixed by client/customer
- Items with torn displays
- Any other alteration or change to the product that leaves it in a condition as to not be resaleable.
Exceptions
We may make exceptions to this return policy on a case-by-case basis.
Questions
If you have any questions about our return policy, please contact your account rep or Jack@urb.shop